Up-to-date Information & Feedback

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Management committees need information from members and users in order to be accountable and to be able to evaluate the impact of the organisation’s work. This article gives some ideas on how to develop feedback systems.


A Management Committee needs to have knowledge including information/feedback about their beneficiaries whether these are a local community or clients & service users.

Management Committees needs to put in place systems for communicating with users. For community groups this might involve local meetings or door to door work. For organisations who deliver services it might be through telephone interviews with clients & users or through feedback interviews or questionnaires.


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Volunteer Development Agency
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