The Code of Governance indicates that an effective board will ensure open communication by informing and consulting people about the organisation and its work.  It is also important to consider the organisation's governing document in relation to communication with people.

In order to be open, responsive and accountable, management committees need to actively engage with people about the organisation's work.

Ideas that other organisations use include:


  • regular newsletters (printed, email or even poster format);
  • annual report;
  • publicising the strategic plan;
  • periodic updates regarding key developments;
  • circulation of publications or publications list;
  • social media;
  • website; and
  • articles in sector press or local newspapers.


  • hold consultation meetings for the strategic review;
  • faciliate voting (online or postal) on key issues for the organisation;
  • hold open meetings to discuss policy or operational issues (e.g. future use of a hall or facility); and
  • promote mechanisms whereby stakeholders can provide feedback to the organisation on its services or activities (e.g. evaluations, feedback forms, comment cards etc).


  • consider how key stakeholders can be represented on the management committee;
  • create advisory groups to involve stakeholders more closely in the organisation's planning and decision-making; and
  • co-opt individuals onto the management committee for specific periods or purposes.


  • Consider how people can be involved in an active and equal way in planning and shaping services.
  • Consider how people can be involved in making allocation of resources.
  • Consider the role of people in co-delivery of services eg through the involvement of volunteers.
  • Consider how people can be involved in evaluating the service.