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Clare Mills, deputy chief executive of the Charity Finance Group and Mike Conroy, director of commercial finance at the banking trade association UK Finance recently took part in this Third Sector podcast.

Clare describes recent progress in strengthening the relationship between banks and charity infrastructure bodies, as well as an uptake in digital banking services by charities. She also stresses the need for banks to simplify their administrative requirements.

Mike explains why charity customers often present complications to banks, not least due to the varied nature of charity governance structures. He outlines measures to improve communication and understanding on both sides, including a new Voluntary Organisation Banking Guide published by UK Finance.

You can listen to the podcast or read the transcript on Third Sector’s website.