- Ensure open and effective communication and engagement with beneficiaries, members and stakeholders about the organisation and its work
- Consider organisational responsibilities to the wider community, society and the environment
- Put in place arrangements to deal with complaints constructively, impartially and efficiently
- Ensure proper arrangements for the management of membership as set out in the governing document
- Demonstrate public benefit/impact in line with its organisational purposes
Principle 5
Being Open and Accountable
The board leads the organisation by being open and transparent, accountable and responsive. The board should: